Privacy Policy

4How We Process Your Data

ntwin88 processes personal data collected from Malaysian players for the following purposes. Each purpose is supported by a lawful basis for processing, as detailed in Section 5.

• Account Registration and Management: To create and maintain your ntwin88 account, verify your identity and age (21+ requirement), and manage your access to the platform's features including deposits, withdrawals, bonuses, and betting activity.
• Payment Processing: To facilitate deposits and withdrawals in MYR via supported Malaysian payment methods, including e-wallets (Touch 'n Go, Boost, GrabPay), bank transfers (DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank), and cryptocurrency channels (BTC, ETH, USDT, LTC). Transaction data is retained for financial record-keeping and regulatory compliance purposes.
• KYC and Fraud Prevention: To verify the identity and age of players in accordance with responsible gambling and anti-money laundering obligations. This includes cross-referencing identity documents against fraud detection databases operated by third-party KYC service providers.
• Customer Support: To respond to and resolve queries, complaints, and responsible gambling requests submitted via live chat or email. Support interaction records are retained to maintain service quality and resolve disputes.
• Responsible Gambling Monitoring: To monitor account activity for signs of problem gambling, enforce player-set deposit and loss limits, process cooling-off and self-exclusion requests, and fulfil obligations under our responsible gambling programme.
• Platform Security and Integrity: To detect, investigate, and prevent fraudulent activity, account sharing, bot usage, collusion, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Marketing Communications (with consent): To send promotional offers, bonus notifications, and relevant platform updates via email or SMS, where you have provided explicit opt-in consent. You may withdraw consent at any time by contacting support or adjusting your account notification settings.
• Analytics and Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, game selection, and user experience. No individually identifiable data is used in published analytics outputs.

5Legal Basis for Processing

ntwin88 processes personal data on the following lawful bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accept upon registration — including account management, payment processing, and service delivery.
• Legal Obligation: Processing necessary to comply with applicable anti-money laundering (AML) requirements, age verification obligations, fraud prevention duties, and other applicable regulatory requirements under our international gaming licence.
• Legitimate Interests: Processing for the purposes of platform security, fraud detection, responsible gambling monitoring, and business analytics — where our legitimate operational interests do not override your fundamental privacy rights.
• Consent: Processing of personal data for direct marketing communications, where you have provided explicit and informed consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6Data Sharing & Disclosure

ntwin88 does not sell, rent, or otherwise commercialise your personal data to third parties. Personal data is shared only in the following limited and controlled circumstances:

• Payment Service Providers: Processing of deposits and withdrawals requires sharing relevant transaction data with payment processors and e-wallet operators — including Touch 'n Go, Boost, GrabPay, and banking partners such as Maybank, CIMB, Public Bank, and Hong Leong Bank — to the extent necessary to complete the transaction.
• KYC and Identity Verification Providers: Your identity documents and biometric data submitted during KYC verification are shared with third-party verification service providers engaged by ntwin88 for the sole purpose of age and identity verification.
• Technology and Infrastructure Providers: Hosting, data storage, security monitoring, and customer support platform providers may process personal data on ntwin88's behalf as data processors under written data processing agreements that impose obligations equivalent to those set out in this Policy.
• Regulatory and Law Enforcement Authorities: ntwin88 may disclose personal data to competent authorities — including law enforcement agencies, financial intelligence units, or licensing regulators — where required to do so by applicable law, court order, or regulatory obligation. ntwin88 will not voluntarily disclose data beyond what is legally required.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets of the ntwin88 business, personal data may be transferred to the acquiring entity, subject to that entity's compliance with equivalent privacy obligations. Players will be notified of any such transfer and afforded the opportunity to request deletion of their data.

7Cookies & Tracking Technologies

The ntwin88 platform uses cookies and similar tracking technologies to support essential platform functionality, maintain session security, and analyse aggregated usage patterns for platform improvement purposes.

• Essential Cookies: Required for the platform to function correctly — including session management (keeping you logged in), security token validation, and load balancing. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Store your preferences such as language settings, game layout options, and responsible gambling limit configurations, so that these are preserved across sessions.
• Analytics Cookies: Collect anonymised, aggregated data about how players navigate the platform — including pages visited, session duration, and feature engagement — to help us improve the platform experience. No individually identifiable data is extracted from analytics cookies.
• Security Cookies: Support fraud detection and bot prevention systems by tracking anomalous access patterns and cross-referencing session data against known fraud signals.

You may configure your browser to block or delete cookies. Note that disabling essential cookies will impair or prevent access to the ntwin88 platform. We do not use cookies to serve third-party advertising or to track your activity on external websites.

8Data Retention

ntwin88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or our regulatory obligations. The following general retention guidelines apply:

• Account and Identity Data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, to meet anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with standard financial record-keeping requirements applicable to international gaming operators.
• KYC Documentation: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, to support dispute resolution and service quality review.
• Marketing Consent Records: Retained for the duration of the marketing relationship and for one (1) year following consent withdrawal, to demonstrate compliance with consent obligations.
• Technical and Access Logs: Retained for twelve (12) months, used exclusively for security monitoring and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Players may request early deletion of their data subject to the exceptions described in Section 10.

9Data Security

ntwin88 implements a layered approach to data security, combining technical controls, organisational policies, and procedural safeguards to protect personal data against unauthorised access, disclosure, alteration, or destruction.

• Encryption in Transit: All data transmitted between your browser and the ntwin88 platform is encrypted using Transport Layer Security (TLS 1.2 or higher), consistent with the same standards used by major Malaysian banks and financial institutions.
• Encryption at Rest: Sensitive personal data — including identity documents, financial records, and hashed passwords — is encrypted at rest using AES-256 or equivalent encryption standards within our data infrastructure.
• Access Controls: Access to personal data within ntwin88's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic audit.
• Password Security: Player passwords are never stored in plaintext. Passwords are hashed using industry-standard one-way cryptographic hashing algorithms. ntwin88 cannot retrieve your password — only reset it.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Incident Response: In the event of a data breach that poses a material risk to player privacy, ntwin88 will notify affected players and, where legally required, the relevant regulatory authority within the timeframes stipulated by applicable data protection law.

While ntwin88 takes all reasonable and technically practicable measures to safeguard your personal data, no system is entirely immune to risk. Players are encouraged to use strong, unique passwords, enable 2FA, and contact our support team immediately if they suspect any unauthorised activity on their account.

10Your Rights

As a player whose personal data is processed by ntwin88, you have the following rights. To exercise any of these rights, please contact our support team via live chat or at[email protected]. ntwin88 will respond to verified requests within 30 calendar days.

11Minors & Age Restriction

The ntwin88 platform is strictly restricted to individuals aged 21 years and above. ntwin88 does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory component of the KYC process that must be completed before any withdrawal is processed.

If ntwin88 becomes aware or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all associated personal data will be reviewed, and any deposits made by the underage individual will be handled in accordance with our responsible gambling obligations and applicable law.

Parents and legal guardians who have reason to believe that a minor has registered an account with ntwin88 are urged to contact our support team immediately at [email protected] or via24/7 live chat.

12International Data Transfers

ntwin88 operates infrastructure across multiple jurisdictions in connection with its international gaming licence. As a result, personal data collected from Malaysian players may be transferred to, and processed in, countries outside Malaysia — including data centres and service provider facilities located in other regions.

Where personal data is transferred internationally, ntwin88 ensures that appropriate safeguards are in place to protect the data — including contractual provisions with data processors that impose equivalent privacy and security obligations, and where possible, transfers to jurisdictions that offer an adequate level of data protection comparable to the standards applied in Malaysia under the PDPA.

By using the ntwin88 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia as described in this section.

13Third-Party Links

The ntwin88 platform does not include links to external third-party websites as part of standard navigation. Where any third-party content or technology is integrated into the platform (such as game studio interfaces or payment gateway redirects), ntwin88 is not responsible for the privacy practices of those third parties. Players accessing any third-party interface are encouraged to review the applicable privacy policies of those providers.

ntwin88 has no control over and accepts no responsibility for the content, privacy policies, or data practices of any third-party operator or service provider whose interface a player may interact with in connection with payment processing or game delivery.

14Policy Amendments

ntwin88 reserves the right to update or amend this Privacy Policy at any time. The "Last Updated" date at the top of this page reflects the date on which the most recent revision took effect. Material changes — particularly those affecting the nature of data collected, the purposes for which it is used, or the rights available to players — will be communicated via a notice on the platform and, where appropriate, by email to registered players.

Your continued use of the ntwin88 platform following any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must discontinue use of the platform and contact our support team to request account closure and data deletion in accordance with Section 10.

15Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data by ntwin88, please contact our dedicated Data & Privacy support team through the following channels:

ntwin88 will acknowledge receipt of your request within 3 business days and provide a substantive response within 30 calendar days. For complex requests requiring additional verification, this period may be extended by up to a further 30 days, and you will be notified accordingly.